Refund and Returns Policy

Dream Weaver Yarns is a boutique yarn shop. We feature innovative, luxury products with a goal of offering knitters and crocheters the finest needlearts supplies available. Many of the items we feature are produced by hand or in limited quantity; some are made upon request. We will always do our best to note when a product may be delayed, or to advise you that a product will be delayed, and to ship the product out immediately once it is available to ship. Presenting quality products is very important to us, and obtaining the best sometimes takes time. We thank you for your patience as we strive to offer you the best of the craft.

Returns

Items may be returned within 15 days of receipt with the exception of books, magazines, patterns, needles, hooks, closeout items, and special order items. All items must be returned unused and in their original packaging. Skeins of yarn that have been wound into balls, whether by us at your request or by you, are not returnable. For your protection, we suggest you mail your exchange to us insured. Your refund will be issued to the credit card or PayPal account used to pay for the purchase or by check. Shipping and handling charges are not refundable. All returns are subject to a 10% restocking fee. When items that were shipped for free are returned, we will deduct from the refund amount shipping and handling based on the dollar value of your return as stated on our Rate Table. If the dollar value of your return (before applicable tax) totals $100 or more, we will deduct $12.95 from your refund to defray the shipping and handling costs we incurred when sending the item or items to you. All returns are subject to a 10% restocking fee. Please mail your return, along with a copy of your sales receipt or invoice, to: Returns Dream Weaver Yarns 8 Moss Lane Pooler, GA 31322 Gift Vouchers, Gift Certificates, and funds deposited into a Gift Voucher Account are final sale, not returnable, and non-refundable. You can use them anytime to purchase any of the beautiful products offered at Dream Weaver Yarns LLC.

Exchanges

An item may be exchanged for the same item in, for example, a different color within 15 days of receipt, with the exception of books, magazines, patterns, needles, hooks, closeout items, and special order items. The item must be returned to us unused and in its original packaging. Skeins of yarn that have been wound into balls, whether by us at your request or by you, are not exchangeable. For your protection, we suggest you mail your exchange to us insured. We will charge shipping and handling to send the new item to you, and will take payment via the method used to pay for the original purchase. All other returns for another item will be deemed a return and purchase. Thus, shipping & handling and a 10% restocking fee will be deducted from the amount refunded to you on the return and shipping and handling will be added to the total amount due on the purchase as per our Shipping and Returns policies. We cannot refund your cost in sending the item to us. When an item that was originally shipped to you for free (an item over $100) is returned to us for exchange, we will charge $12.95 to ship the new item to you, and we will take payment via the method used to pay for the order. We can only Free Ship once per order. Please mail your Exchange, along with a copy of your sales receipt or invoice noting the exchange,  to: Exchanges Dream Weaver Yarns 8 Moss Lane Pooler, GA 31322

Customer Service

We very much appreciate and value your business. Dream Weaver Yarns LLC is committed to providing prompt and reliable customer service. If you have a question about your purchase, or any of our policies, e-mail [email protected], and you will receive a prompt response. You can also reach us by telephone at (888) 321-KNIT (5648). Enjoy your shopping!  Our site is secure.